jo99 Privacy Policy
Your privacy matters at jo99. This policy explains what personal data we collect, why we collect it, and how you can exercise your rights as a player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") describes how jo99 ("jo99", "we", "our") collects, processes, stores, and protects personal information provided by or generated by users ("Player", "you", "your") of the jo99 platform at jo99.club, including the online casino, sports betting, and all related services. By registering an account or using any part of the jo99 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein.
jo99 is committed to handling your personal information with care, transparency, and in accordance with applicable data protection principles. This Policy applies to all personal information collected through the jo99 website, mobile browser interface, customer support channels, and promotional communications. If you have any questions about this Policy or how jo99 handles your data, please contact our support team via live chat at any time.
Your Privacy at a Glance
2. Information We Collect
jo99 collects personal information that is necessary to provide, operate, and improve the jo99 platform and related services. The categories of personal information we collect include the following:
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Identity and Contact InformationFull name, date of birth, email address, mobile number, and residential address provided at registration or during KYC verification.
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Payment and Financial InformationPayment method identifiers (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit and withdrawal history, and transaction records. Full card numbers are never stored by jo99.
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Device and Technical InformationIP address, browser type and version, operating system, device type and model, session timestamps, and approximate geolocation derived from IP address.
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Gaming and Betting ActivityGame history, bet amounts, win and loss records, bonus usage, session durations, and platform feature interactions recorded for account integrity and responsible gaming monitoring.
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Communications DataRecords of customer support interactions including live chat transcripts, email correspondence, survey responses, and promotional opt-in or opt-out preferences.
3. How We Use Your Information
jo99 processes your personal information only for specific, legitimate purposes related to operating the platform and delivering services to you. We use your personal information for the following purposes:
- Account registration, identity verification, and KYC compliance — to confirm your identity and eligibility to use jo99.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to complete financial transactions accurately and securely.
- Delivering customer support and resolving disputes — to investigate and respond to player inquiries, complaints, and account issues via live chat and email.
- Fraud prevention, anti-money laundering compliance, and responsible gaming monitoring — to detect prohibited conduct and protect the integrity of the platform.
- Sending promotional communications and bonus offers where you have opted in to receive marketing — you may opt out at any time via your account settings or by contacting support.
- Platform improvement and analytics — to analyse usage patterns, diagnose technical issues, and improve the jo99 user experience using aggregated and anonymised data where possible.
jo99 does not use your personal information for automated decision-making that produces significant legal effects without human review. If you have concerns about how jo99 uses your data, contact our support team via live chat at any time.
4. Sharing Your Information
jo99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. jo99 may share your personal information with carefully selected third parties only to the extent strictly necessary for the operation of the jo99 platform and in accordance with this Policy.
The categories of third parties with whom jo99 may share your personal information are limited to the following:
- Payment processors and financial institutions — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their banking partners — to facilitate deposits and withdrawals from your jo99 account.
- Game and technology providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed studios — who supply game content delivered within your session.
- Regulatory and law enforcement authorities — where jo99 is required by applicable law, court order, or regulatory instruction to disclose personal information.
- Fraud prevention and identity verification vendors — service providers who process identity documents and assist with responsible gaming and anti-fraud compliance on jo99's behalf.
5. Cookies and Tracking Technologies
jo99 uses cookies and similar tracking technologies — including local storage and session identifiers — to operate essential platform functions, remember your preferences, maintain your authenticated session, and analyse aggregated usage patterns to improve the jo99 experience. Cookies used by jo99 fall into three categories: (a) Strictly Necessary cookies required for the platform to function; (b) Functional cookies used to remember preferences such as language settings; and (c) Analytics cookies used in aggregated, anonymised form to understand platform usage.
Most web browsers allow you to control cookie settings. Disabling non-essential cookies will not prevent you from using jo99, but disabling strictly necessary cookies may impair platform functionality including login, deposits, and game access. By continuing to use jo99 with cookies enabled, you consent to jo99's use of cookies as described in this Policy.
6. Data Security
jo99 implements technical and organisational security measures designed to protect your personal information from unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting staff access to personal data on a need-to-know basis, encrypted storage for sensitive data including identity documents and payment method identifiers, audit logging of administrative access, and regular security assessments of the jo99 platform.
No method of data transmission or storage is completely secure. While jo99 takes its data security obligations seriously and employs industry-standard protections, jo99 cannot guarantee the absolute security of personal information transmitted to or stored on the platform. In the event of a data security incident likely to result in a risk to your rights and freedoms, jo99 will notify affected players in a timely manner in accordance with applicable requirements.
7. Data Retention
jo99 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with applicable legal obligations, resolve disputes, enforce agreements, and perform legitimate business functions. The specific retention period for each category of data depends on the nature of the data and the purpose for which it was collected.
Account and identity records — including KYC documents — are retained for a minimum of five years following account closure in accordance with financial crime prevention obligations. Transaction records are retained for a minimum of five years following the transaction date. Player communications and support records are retained for two years following the relevant interaction. Where retention is no longer required or legally justified, jo99 will securely delete or anonymise your personal information.
8. Your Data Rights
As a player on the jo99 platform, you have the following rights regarding your personal information. To exercise any of these rights, contact jo99 customer support via live chat or by email at [email protected]. jo99 will respond to verified data rights requests within a reasonable timeframe and may need to verify your identity before processing a request.
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Right of AccessYou have the right to request a copy of the personal information jo99 holds about you, including the categories of data processed, the purposes of processing, and the recipients with whom it has been shared.
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Right to RectificationYou have the right to request correction of inaccurate or incomplete personal information jo99 holds about you. You may update basic account details such as email address or phone number directly through your jo99 account settings.
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Right to ErasureYou have the right to request deletion of your personal information where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to jo99's legal retention obligations, which may require certain data to be retained notwithstanding a deletion request.
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Right to Restrict ProcessingYou have the right to request that jo99 restricts processing of your personal information in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
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Right to Object to MarketingYou have the right to object to jo99 processing your personal information for direct marketing purposes at any time. If you object, jo99 will cease sending you promotional communications. You may also unsubscribe from marketing emails using the unsubscribe link in any jo99 marketing email.
9. Third-Party Services
The jo99 platform integrates with third-party game providers and payment processors whose services are delivered within the jo99 interface. These third parties operate under their own privacy policies and data processing agreements with jo99. jo99 is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual obligations jo99 imposes on them. Players should review the privacy policies of individual game providers where they have concerns about how in-game data is handled. jo99 does not include links to unrelated external websites on the jo99 platform.
10. Children and Age Restriction
jo99 services are strictly for adults aged 21 years and above. jo99 does not knowingly collect personal information from any person under the age of 21. If jo99 becomes aware that personal information has been collected from a person under 21, jo99 will promptly delete that information and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on jo99 or provided personal information to jo99, please contact support immediately via live chat so that the account can be closed and the data deleted without delay.
11. Changes to This Privacy Policy
jo99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, jo99 will update the effective date shown at the top of this page. Where changes are significant, jo99 may also notify registered players via their registered email address or via an in-platform notification. Your continued use of the jo99 platform after any update to this Policy constitutes your acceptance of the updated Policy. If you do not agree to any update, you must cease using jo99 and may request account closure by contacting customer support via live chat.
12. Contact and Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to how jo99 handles your personal information, our customer support team is available 24 hours a day, 7 days a week via live chat on the jo99 platform.
You may also submit data privacy enquiries by email at [email protected]. Please allow up to 48 hours for email responses. For urgent matters, live chat is the fastest route to our support team.
Your Privacy is Protected — Explore jo99
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